Press release
May 25, 2007
VONaLink TeamRecord receives a 2007 IP Contact Center Technology Pioneer Award
from Customer Interaction Solutions Magazine
VONaLink TeamRecord receives a
2007 IP Contact Center Technology Pioneer Award from
Customer Interaction Solutions Magazine.
 Richmond
Hill, Ontario – May 25, 2007 – Arcosoft Inc. announced
today that Technology Marketing Corporation’s (TMC)
Customer Interaction Solutions magazine (www.cismag.com)
has named VONaLink TeamRecord as a recipient of a 2007
IP Contact Center Technology Pioneer Award. Customer
Interaction Solutions has been the leading
publication in CRM, call center and teleservices
industries since 1982.
VONaLink TeamRecord works with any
VoIP phone system based on the open SIP standard, such
as Asterisk or Vonage, to centrally record all phone
calls for a company workgroup. Call recording benefits a
company by allowing business transactions over the phone
to be verified and disputes resolved. TeamRecord
unobtrusively accesses voice data using the port
mirroring capability of a network switch. No additional
software needs to be installed at each workstation. The
call is recorded as a standard audio file. An inaudible
watermark can be added to the recording for later
verification that the file has not been changed. Users
can listen to recordings of their own calls from any web
browser. TeamRecord runs on Windows or Linux. For more
information, please visit
www.vonalink.com
“We are delighted that TeamRecord
has been chosen for this award.” said Tony Leung,
Director of Arcosoft. “This award reaffirms that
technical innovation is the spirit of our company. Not
long ago, calls recorded on traditional phone systems
were done using expensive, proprietary products. Now,
the latest VoIP systems built on open, standard
protocols allow even small and medium sized businesses
to afford call recording.”
The 2007 IP Contact Center Technology Pioneer Award
recognizes companies that have created a groundbreaking,
successful IP contact center product or service.
“TMC is proud to recognize Arcosoft with an IP Contact
Center Technology Pioneer Award. Arcosoft has proven to
the editors of Customer Interaction Solutions
that its solution VONaLink TeamRecord has been designed
with the needs of the contact center market in mind and
the potential of IP behind it,” said Nadji Tehrani,
Executive Group Publisher and Editor-in-Chief of
Customer Interaction Solutions. “Technology is the
key to the success of any call center. This award was
created as a way to acknowledge those who brought
groundbreaking technologies to market while providing
high quality and superior applications.”
The IP Contact Center Technology Pioneer Award winners
will be highlighted in the July, 2007 issue of
Customer Interaction Solutions magazine.
For more information please visit
www.tmcnet.com
About Arcosoft Inc.:
Arcosoft Inc., founded in 1997, is the developer of
VONaLink VoIP call recording software. Other products in
the VONaLink suite include TeamOnCall for Windows,
SoloRecord and ScreenPop for Windows or Mac OS X.
About Customer Interaction Solutions:
Since 1982, Customer Interaction Solutions
magazine has been the voice of the call/contact center,
CRM and teleservices industries. Customer Interaction
Solutions has helped these industries germinate,
grow, mature and prosper. TMC, the magazine’s publisher,
and is proud to publish the leading publication that has
helped these industries, which have a positive impact on
the world economy, continue to thrive. Hailed by the
Wall Street Journal as “the Bible of the Industry”,
Customer Interaction Solutions magazine continues
leading the way with the most comprehensive editorial.
Please visit
www.cismag.com
About TMC:
Technology Marketing Corporation (TMC) publishes
Customer Inter@ction Solutions, INTERNET
TELEPHONY magazine, Unified Communications
and IMS Magazine. TMCnet, TMC's Web site, is the
leading source of news and articles for the
communications and technology industries. Ranked in the
top 4,000 most visited Web sites in the world by
alexa.com*, TMCnet serves two million unique visitors
each month. TMC is also the first publisher to test new
products in its own on-site laboratories, TMC Labs. In
addition, TMC produces INTERNET TELEPHONY Conference &
EXPO, Communications Developer Conference, IMS Expo and
Call Center 2.0 Conference. (*alexa.com is an amazon.com
company that ranks Web sites by their traffic levels.
Neither alexa.com nor amazon.com is affiliated with
TMCnet.)
For more information about TMC, visit
www.tmcnet.com |