VON@Link TeamOnCall for Windows

Version 1.1

www.vonalink.com

The software and its documentation, are furnished under license and may only be used in accordance with the terms of such license. The information in the documentation is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by Arcosoft Inc. Arcosoft Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in the documentation.

VONaLink is copyrighted software is licensed to the End User for use only in strict accordance with the End User Agreement (below), which the Licensee should read carefully before commencing use of the software. Except as permitted by such license, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior permission of Arcosoft Inc.

VONaLink is a trademark of Arcosoft Inc. www.arcosoft.com

License

End User License Agreement (PDF)

System requirements

• Intel Pentium or compatible
• At least 512 MB RAM
• 5 MB disk space on a NTFS drive
• One of the following x86 Windows:
      Vista (not Basic)
      2003
      XP Professional (not XP Home)
      2000
  Microsoft Internet Information Server (comes with Vista, Server 2003, XP Professional, and Windows 2000), or other web server such as Apache
• VoIP phones using SIP (Session Initiation Protocol)
• Ethernet network switch with port mirroring (more than 6 phones) or a hub (6 phones or less)

Who should install VONaLink TeamOnCall?

VONaLink TeamOnCall should be installed by a system administrator who is familiar with web server configuration.

Answers to Frequently Asked Questions

www.vonalink.com/faq

Documentation

• Administrator Guide
• User Guide

Installation

Do not install VONaLink on Windows 3.1, 95, 98, ME, or NT.

If you are using one of the following, IIS is installed by default.

• Server 2003 Web Edition
• 2000 Server

If you are using one of the following, IIS is not installed by default.

• Vista
• Server 2003 Standard Edition
Server 2003 Enterprise Edition
• XP Professional
• 2000 Professional

To install IIS on Vista, see the Administrator Guide

To install IIS on Server 2003, go to Control Panel > Add/Remove Programs > Add/Remove Windows Components. Select Application Server > Internet Information Server for installation.

To install IIS on XP Professional or 2000 Professional, go to Control Panel > Add/Remove Programs > Add/Remove Windows Components. Select Internet Information Server for installation.

TeamOnCall must be installed on a drive or partition formatted as NTFS, not FAT.

When TeamOnCall is already installed and you wish to update the installation, you do not need to un-install. If TeamRecord is already installed, TeamOnCall must be installed on the same drive as TeamRecord.

1. Login to Windows as a user with Administrator privilege
2. Run VLonCallSetup.exe

Revision History

1.1 Dec. 20, 2008

• [Build 2008-12-20] Improved compatibility with vocalocity
• [Build 2008-11-24] Improved compatibility with Spanish Windows
• [Build 2008-09-18] Sync with TeamRecord
• [Build 2008-05-17] Improved compatibility with French Windows
• [Build 2008-04-05] Improved compatibility with virtual NIC
• [Build 2008-03-07] Fixed bug with network adapter that has long IP address
• [Build 2008-02-04] Default to auto-refresh upon login
• [Build 2008-01-25] Fixed bug when computer has more than 2 network adapters
• [Build 2008-01-21] Handle request terminated SIP message
• [Build 2007-12-03] Updated to WinPcap 4.0.2
• [Build 2007-11-27] Added recovery of packet reader error
• [Build 2007-10-13] Improved packet validation
• [Build 2007-08-13] Ignore VPN network adapter
• [Build 2007-07-30] Updated to WinPcap 4.0.1
• [Build 2007-05-18] Ignore VMware virtual network adapter
• [Build 2007-05-08] Added Subscription service
• [Build 2007-04-20] Synchronize with TeamRecord v1.1

1.0 Mar. 20, 2007

• [Build 2007-03-20] General release