Products

TeamOnCall for Windows

While VoIP phones are being adopted by small and medium sized businesses at a growing rate, the tools to make effective use of the phones are lacking. In a business environment where a receptionist receives an incoming call and needs to transfer the call to the appropriate representative, the receptionist has no way of knowing which representative is free, unless the company has deployed a costly and complex call center solution.

TeamOnCall is a solution specifically created to address this need. Using passive network packet monitoring, TeamOnCall automatically discovers all the phones on your network and tracks their call status. A receptionist using a web browser can see in real-time if a phone is idle, ringing, or in use. No longer will the receptionist blindly try an extension only to find it busy. The customer's call is transferred quicker, with less wait time for the next customer.

Features

• Works with any SIP based VoIP system, including hosted services such as Voipfone or Vonage

• Use with soft phone, hard phone, or analog phone via an adapter

• Web server based

• Automatic discovery of all phones

• Real-time display of call status including remote caller and name

• Flexible grouping of phones

• API accepts Do-not-disturb notifications from IP phone

System requirements

• Intel Pentium or compatible
• At least 512 MB RAM
• 5 MB disk space on a NTFS drive
• One of the following x86 Windows:
      Vista (not Basic)
      2003
      XP Professional (not XP Home)
      2000
  Microsoft Internet Information Server (comes with Vista, Server 2003, XP Professional, and Windows 2000), or other web server such as Apache
• VoIP phones using SIP (Session Initiation Protocol)
• Ethernet network switch with port mirroring (more than 6 phones) or a hub (6 phones or less)